Looking for info about M.2 SSD expansion drives? See the megathread.

Sometimes you just need help. But often times making a new post isn't needed. For the time being, around launch and perhaps in the future. We will use a single thread for helping each other out.

Before asking, we ask you to look at a few links. Some question can't be answered and only official PlayStation support can help you.

PlayStation Official

• PS5: The Ultimate FAQ
• Getting started with your new PlayStation®5 console
• PlayStation Support
• PlayStation Network (PSN) Service Status
• AskPlayStation Official PlayStation Support
• Restore Licenses
• Safe Mode Functions - database rebuild, factory reset, etc

Community Help

• Playstation Community List
• PS5 Error Code Database | from r/PlayStation
• PS5 Weekly Question Thread | from r/PS5
• PS5 Launch Guide | from r/PlayStation
• Misc Guides for PlayStation | from r/PlayStation
• ps5-orders, general-support & tvs-and-accessories discord channels | from our Discord.gg/ps
• r/DualSense

Google and Reddit Search is also a great way to find an answer or get help. View all past help and questions threads here.

For all future help, tech support and more, we ask that you create new threads on r/PlayStation instead of here on r/PS5.

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This week is going to see the launch of one of — if not the — most controversial game titles in recent memory. The gaming community is no stranger to controversy, but Hogwarts Legacy seems to be unique in the sense that virtually none of that controversy stems from the game itself; rather, the author of the source material.

It's been made clear in recent weeks that the Reddit community — /r/PS5 included — are incapable of discussing J.K. Rowling or any of her various opinions with anything approaching civility. Many Redditors have concerns about Rowling's views, particularly as they relate to the Trans community. However, without fail, any discussion of those concerns has been met with hostility, contempt, and transphobia from the greater Reddit community.

This places the /r/PS5 mod team in a difficult position with conflicting responsibilities: our responsibility to Reddit's Trans community to ensure that they are treated with respect, and our responsibility to those in the general gaming community who just want to talk about a video game they're excited for.

We've attempted in recent days to address the hostile and transphobic responses to these concerns in real-time, but this is proven to be unsustainable — there are simply not enough moderators on any subreddit to deal with the volume of toxicity that Reddit throws at the Trans community on a timely basis; this is compounded by the fact that many of these comments unfortunately go unreported.

Therefore, we're taking the unfortunate — but what we feel as necessary — step of banning any and all discussion of J.K. Rowling and related topics in posts concerning Hogwarts Legacy. Next week is going to see a surge in content relating to this game as we see the lifting of the review embargo, the early-access preorder launch, and the official game launch; we view a complete shutdown of non-game-related discussion as the only means by which we can allow discussion of this game to go forward, while safeguarding the respect and dignity of all members of our community as best we can.

To that end, Automoderator is going to be in overdrive on these threads, and actively removing comments that refer to Rowling and her various controversies. This is not a decision we've taken lightly, and there will doubtlessly be those who feel this is an active of "aggressive neutrality" that effectively takes the side of the hive mind, but we view this as the only way forward at this point.

This will no doubt result in the removal of comments that are not otherwise hostile or rule-breaking, so we want to emphasize to anyone who saw their comment removed that this doesn't necessarily mean you've done anything wrong — you're just unfortunately going to need to find another venue to share your thoughts at this time.

It's long been the official stance of this mod team that Trans rights are human rights, and that this subreddit should be a place that's welcoming to all, regardless of race, religion, gender identity, age, or ability; it's unfortunate that the community so often disagrees.

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